Send the screenshot by email please. Have you bought multi-site license?

Regards,
ARI Soft

I just sent an email with the screenshot. You'll find in the trail the purchase order I already sent that confirms we've got the developer licence.

Please provide a solution as soon as possible, as we're running out of time on our side. It's already been two weeks since our first email. We can't afford more back and forth.

Thank you for understanding.

Cédric

Hello,

Please advise ASAP, this is taking too much time for a simple check.

Thanks,

Cédric

The problem is that we don't receive any email.

Regards,
ARI Soft

That's OK, I'm done wasting time here. The customer service is abysmal.

I sent you the purchase details via the forum, you asked me to send them via email, and then you told me that you don't receive my emails. Which is exactly what I explained a few messages ago. This conversation is absurd.

I need a quick solution here, not answering the same questions again and again over weeks. It clearly appears I'm not going to find any solution to my problem here. I'm going to purchase another licence as it's becoming urgent on my side.

I'm not sure if it's about saving $25 on your side or if you have no clue about customer service. I can tell something is not working well here.

Regards,

Cédric

We are really sorry for inconvenience, but no emails in our mailbox. Checked also spam/junk emails. We can send email to you so you can reply. In any case if Envato/CodeCanyon subscription is expired then they disable access to new version of the plugin. We provide a lifetime subscription if purchase it on our site.

Regards,
ARI Soft