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1062 - Duplicate entry '255198' for key 'PRIMARY'
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TOPIC: 1062 - Duplicate entry '255198' for key 'PRIMARY'
#68610
1062 - Duplicate entry '255198' for key 'PRIMARY' 3 Years, 7 Months ago Karma: 0
A couple of days ago all my quizzes stopped working. I get a red joomla error box with "1062 - Duplicate entry '255198' for key 'PRIMARY'

I contacted support via the form on the website yesterday but have not had any acknowledgement of a ticket being raised.

Thank you
victoriammt
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#68612
Re:1062 - Duplicate entry '255198' for key 'PRIMARY' 3 Years, 7 Months ago Karma: 765
Hello,

Could you provide a temporary access to your J! backend by email so we can investigate the problem?

PS: Do you use standard version of the extension without modifications?

Regards,
ARI Soft
admin
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#68613
Re:1062 - Duplicate entry '255198' for key 'PRIMARY' 3 Years, 7 Months ago Karma: 0
Yes it is standard as far as I am aware. Thanks.
victoriammt
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#68616
Re:1062 - Duplicate entry '255198' for key 'PRIMARY' 3 Years, 7 Months ago Karma: 765
It needs to check database settings with hosting support. 'StatisticsInfoId' field in '#__ariquizstatisticsinfo' table has AUTOINCREMENT option, but for some reason (probably a DB configuration or DB problem) it doesn't work properly and when run the following query value is not incremented and get 255198 value (currently it is maximum value for StatisticsInfoId) instead of this:

Code:

INSERT INTO #__ariquizstatisticsinfo (QuizId,UserId,Status,TicketId,CreatedDate,ExtraData) VALUES(28,0,'Prepare','18fcd33ae30e62a120c5b5a93864799f','2022-04-05 11:30:59',NULL)


Regards,
ARI Soft
admin
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#68620
Re:1062 - Duplicate entry '255198' for key 'PRIMARY' 3 Years, 6 Months ago Karma: 0
Thank you I passed that to my hosting provider and it seems to have fixed the issue.
victoriammt
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