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Error when installing the ARISmartContent componet
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TOPIC: Error when installing the ARISmartContent componet
#1267
Re:Error when installing the ARISmartContent componet 8 Years, 8 Months ago Karma: 0
Thanks for this, I will take a look at this later because I have some meetings to attend.

By the way my hosting account has unlimited files, unlimted sizes, unlimited bandwidth, unlimited etc etc. So no restrictions. Also the install of Joomla is setup as or is better than Joomla's standards, it is setup by HostPapa. I spoke live online with admin and they said the problem does is not on their end but the installer!

I don't like being caught in between.... maybe I will send you the login details later should it fail to install again....
The administrator has disabled public write access.
Gavman
 
#1268
Re:Error when installing the ARISmartContent componet 8 Years, 8 Months ago Karma: 666
We speak about different things, unlimited size of disk space and limited size for uploaded files it two different thing. This limitation set in PHP configuration file as maximum execution time for PHP script. Many people install the component without any problems. Installer tried increase execution time but if it possibility disabled by hosting provider it can't do it. Usually it happens if PHP works in safe mode. In any case the best solution if you provide access and we resolve this issue.

Regards,
ARI Soft
The administrator has disabled public write access.
 
#1269
Re:Error when installing the ARISmartContent componet 8 Years, 8 Months ago Karma: 0
Well, something new just come from hosptpap support:

---------------------------------
Hello Gavin

I believe Nelson forgot to mention the maximum we allow for php
memory limit is 32Meg on shared servers, your account must stay
within this limit

We apologize for any inconvenience this caused.
Regards

Adam
Support Technician
HostPapa
-----------------------------

I have responded asking what about the dedicated ip address upgrade as that should help - if not then I just wasted money unnecessarily, on the upgrade and buying the component. Anywell I also asked if they could increase it slightly to 40mb so at least I can run the ARISmart component.

We will see.....
The administrator has disabled public write access.
Gavman
 
#1270
Re:Error when installing the ARISmartContent componet 8 Years, 8 Months ago Karma: 666
We can provide refund if this issue don't resolve.
The administrator has disabled public write access.
 
#1271
Re:Error when installing the ARISmartContent componet 8 Years, 8 Months ago Karma: 0
Thank you for refund offer. I'd rather you find a way to get it working with up to a max of 32mb asit may help other people in my situation especially because I just received this email reply from Hostpapa:

-------
Because these are shared servers allow customers to increase the php memory more than 32megs would cause allot CPU issues, meaning the server would at times would be unresponsive.

You must keep within the 32meg limit for your account. Again sorry for any inconvenience this caused.
-------

Not helpful, so my advice to anyone thinking or wanting to use Joomla plus the ARISmartContent component to steer well away from HostPapa.com!

Anyway do you think ARISmartContent could be re-programmed to run or install with less than 32mb server memory?

If not then a refund makes sense and I will seek another solution.

But a big thanks for your help so far.
The administrator has disabled public write access.
Gavman
 
#1272
Re:Error when installing the ARISmartContent componet 8 Years, 8 Months ago Karma: 666
Check the mail, please. We have sent re-programming file which can resolve your issue.

Regards,
ARI Soft
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