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Unable to find PDF document
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TOPIC: Unable to find PDF document
#48947
Unable to find PDF document 3 Years, 6 Months ago Karma: 0
Hi,

ARI Doc Viewer had been working great, but I recently began getting the error:

"Sorry, we were unable to find the document at the original source. Verify that the document still exists.
You can also try to download the original document by clicking here."

Clicking the download link DOES display the document in the viewer.

The code being used is:
{aridoc engine="google" width="850" height="450"}images/menus/Dinner-Menu.pdf{/aridoc}

Any thoughts on why the google viewer is now unable to load the pdf automatically, but does when the link is clicked?

Thanks in advance.
The administrator has disabled public write access.
 
#48948
Re:Unable to find PDF document 3 Years, 6 Months ago Karma: 666
Hello,

Send a link to a page where the problem occurs.

Regards,
ARI Soft
The administrator has disabled public write access.
 
#48949
Re:Unable to find PDF document 3 Years, 6 Months ago Karma: 0
Thanks!
Last Edit: 2014/04/16 10:02 By danders67.Reason: Private
The administrator has disabled public write access.
 
#48950
Re:Unable to find PDF document 3 Years, 6 Months ago Karma: 666
The file is shown fine on our side:



Regards,
ARI Soft
The administrator has disabled public write access.
 
#48951
Re:Unable to find PDF document 3 Years, 6 Months ago Karma: 0
Interesting. I had this happen on 2 different PCs in 2 different locations using multiple browsers. Do you have idea what might be causing it?

Thanks again!
The administrator has disabled public write access.
 
#48954
Re:Unable to find PDF document 3 Years, 6 Months ago Karma: 666
We checked it on several computers and it works fine. It seems this is a problem with connection to Google Docs service.

Regards,
ARI Soft
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