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Error opening site after deactivate or uninstall
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TOPIC: Error opening site after deactivate or uninstall
#40847
Error opening site after deactivate or uninstall 4 Years, 8 Months ago Karma: 0
Hello,

after deactivating or uninstalling the ARI Docs Viewer 1.3.4 my site won't work anymore and brings in Firefox an empty site or in Google Chrome a HTTP 500.

So how can I do a clean uninstall of ARI Docs Viewer 1.3.4?

Thanks, Peter
The administrator has disabled public write access.
 
#40848
Re:Error opening site after deactivate or uninstall 4 Years, 8 Months ago Karma: 672
Hello,

The plugin can be uninstalled as any other Joomla! extension via "Extensions -> Extension Manager -> Manage" page on Joomla! backend. If something doesn't work, it can be a problem with Joomla! configuration or folders permissions.

PS: We can investigate the problem in more details if you provide a temporary FTP access to your site.

Regards,
ARI Soft
The administrator has disabled public write access.
 
#40849
Re:Error opening site after deactivate or uninstall 4 Years, 8 Months ago Karma: 0
I ONLY deactivate the plugin and the site doesn't work anymore, deactivating without uninstalling!

After uninstalling I must install and activate the plugin aigan to get my site working again.

How can I give you access to my site? Where should I mail you the FTP-account?
The administrator has disabled public write access.
 
#40850
Re:Error opening site after deactivate or uninstall 4 Years, 8 Months ago Karma: 672
Joomla! doesn't execute disabled plugins. It can be a problem with a 3rd party extension.

You can send credentials by email.

Regards,
ARI Soft
The administrator has disabled public write access.
 
#40862
Re:Error opening site after deactivate or uninstall 4 Years, 8 Months ago Karma: 672
Check your mail.

Regards,
ARI Soft
The administrator has disabled public write access.
 
#40878
Re:Error opening site after deactivate or uninstall 4 Years, 8 Months ago Karma: 672
This problem with "enbed_pdf" plugin.

Regards,
ARI Soft
The administrator has disabled public write access.
 
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